We care about your privacy. This policy explains how 96M collects, uses, stores and protects your personal information in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010.
96M is committed to protecting your privacy. We do not sell your personal data to third parties for marketing purposes without your consent. This policy complies with Malaysia's Personal Data Protection Act (PDPA) 2010.
This Privacy Policy is published by 96M ("we", "Company") and applies to all users of our platform accessible via 96m.social ("Platform"). This policy describes our data protection practices and how we handle your personal information.
By using our Platform, you consent to the collection and use of information as described in this policy. We encourage you to read this document carefully and contact us if you have any questions.
This Privacy Policy complies with the requirements of the Personal Data Protection Act 2010 (PDPA), the Communications and Multimedia Act 1998, and relevant international data protection standards.
We collect various types of information to provide and improve our services to you:
2.1 Information You Provide Directly
| Data Type | Examples |
|---|---|
| Identity Information | Full name, identity card number, date of birth, gender |
| Contact Information | Email address, phone number, residential address |
| Financial Information | Bank account number, credit/debit card number, e-wallet details |
| Account Information | Username, password (encrypted), account preferences |
| KYC Documents | Copy of identity card, bank statement, proof of address |
2.2 Information Collected Automatically
2.3 Information from Third Parties
We may receive information about you from trusted third parties such as identity verification providers, payment service providers, and analytics providers, for the purposes of verification and security.
We use your data solely for legitimate and appropriate purposes. The following are the primary purposes for which your personal data is used:
| Purpose | Legal Basis |
|---|---|
| User account registration and management | Contract performance |
| Processing deposits and withdrawals | Contract performance |
| Identity verification and KYC/AML compliance | Legal obligation |
| Fraud detection and prevention | Legitimate interests |
| Customer support services | Contract performance |
| Sending important account notifications | Contract performance |
| Usage analytics for platform improvement | Legitimate interests |
| Marketing communications (with your consent) | Consent |
| Legal and regulatory compliance | Legal obligation |
96M does not sell your personal data. However, we may share your data with carefully selected third parties in the following circumstances:
4.1 Service Providers
We work with trusted third-party companies that assist us in platform operations, including:
All our third-party service providers are bound by strict data protection agreements and are not permitted to use your data for any other purposes.
4.2 Legal Requirements
We may disclose your data to government authorities or law enforcement agencies when required by law, court order, or for the purpose of preventing fraud and financial crime.
4.3 Business Transfers
In the event of a merger, acquisition or sale of assets, user data may be transferred. We will notify you before your data becomes subject to a different privacy policy.
Our Platform uses cookies and similar tracking technologies to enhance your experience. The following are the types of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Required for basic platform functions such as login and session security | Session / 30 days | |
| Remembers your preferences such as language and display settings | 1 year | |
| Helps us understand how users interact with the platform for improvement | 2 years | |
| Displays relevant advertisements and promotions (with your consent) | 90 days |
You can control cookies through your browser settings. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your browser documentation.
We take the security of your data seriously and implement appropriate technical and organisational measures to protect your personal data:
6.1 Data Retention Period
We retain your personal data only for as long as necessary for the purposes stated in this policy or as required by law. Active account data is retained throughout the period the account is active. Closed account data is retained for 7 years in line with AML legal requirements.
6.2 Data Breach Notification
In the event of a data security breach that affects your rights and freedoms, we will notify you within 72 hours as required by applicable law.
Under Malaysia's PDPA 2010 and relevant data protection laws, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data under certain circumstances
Object to the processing of your data for certain purposes
Receive your data in a machine-readable format
Withdraw consent at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact our Data Protection Officer at privacy@96m.social. We will respond to your request within 21 working days.
The 96M Platform is not designed for children under the age of 18 and we do not intentionally collect personal data from individuals under that age. All users must confirm that they are at least 18 years of age when registering.
If we discover that we have inadvertently collected personal data from someone under the age of 18, we will take immediate steps to delete that data and close the relevant account.
Parents or guardians who suspect their children have registered with our platform without authorisation should contact us immediately at privacy@96m.social.
Our Platform may contain links to third-party websites. This Privacy Policy does not apply to those websites and we are not responsible for their privacy practices.
We encourage you to read the privacy policy of every website you visit. The presence of a link to a third-party website does not imply our endorsement or approval of the content, policies or practices of that website.
We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or legal requirements. The updated version will be posted on our website with a new "Last Updated" date.
For material changes, we will provide more prominent notice, including by email (if you have registered an email address with us) or via an in-account notification before the changes take effect.
We encourage you to review this page periodically to learn of any changes. Continued use of the Platform after any changes to this Privacy Policy are published constitutes your acceptance of those changes.
For any questions about this Privacy Policy or to exercise your rights, please contact our Data Protection Officer: privacy@96m.social or through our customer support channels available 24/7.